ChristineJoieR
QuickBooks Team

Other questions

I appreciate you for posting your concern here in the Community, @MBSinLA.

 

I see you've already been through a lot. I appreciate you bringing our attention to your concern about sending statements through emails in QuickBooks Desktop.

 

I'll share with you a few possible reasons why this is happening:

 

  • The email preference is being set incorrectly.
  • A damaged QuickBooks installation.
  • Domain admin was blocked.
  • Account security settings from your email provider.

 

Before rebuilding your company file, use QuickBooks for Mac's verify tool to scan for errors or data damage.

 

Here's how:

 

  1. Select File, then hit Utilities.
    Choose Verify Data and OK to close all windows.

 

Next,  repair any errors or data damage found in your company file. 

 

  1. Click the File menu, hover over Utilities, and choose Verify Data.
  2. If you receive an error message, you can search our support site for instructions on how to fix it.
  3. Then, you'll need to run the rebuild tool by going to file, cruising over Utilities, and selecting Rebuild Data.
  4. Save a back up of your file and press OK.
  5. After the rebuild is complete, push OK.

 

If the issue continues, we assure you that our team is working to ensure compatibility between all versions of QuickBooks while Mac Ventura is installed. We are working hard to release the updates as soon as possible.

 

Additionally, if you want to reset your user ID or password, we can follow the steps outlined in this article: Reset password in QuickBooks Desktop for Mac.

 

Keep me in the loop after you try out these steps. It's my priority to ensure you can save all of your attachments. Have a great day.