Let me provide some information about the issue your experiencing, @pat50.
I've checked our records and found out that other users reported the same issues when sending invoices to their customers. Rest assured, our engineers are working on this as quickly as possible so that users can continue to send transactions normally.
While waiting for the permanent fix, I recommend reaching out to our QuickBooks Online (QBO) Care Team. One of our agents will have to collect personal data to help you sign up for the notification list.
This way, you’ll receive an email once there’s progress in the investigation. Adding you to the list can help determine the number of affected users and use this data to implement the resolution.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top to open the QB Assistant window.
- Scroll down to the Type something field and enter a brief description about your concern like, emailed invoices are undelivered.
- Click the Get help from a human link and follow the on-screen steps to complete the process.
- Choose Start a chat or Get a callback.
I've included these articles will guide you on how to configure your Account and settings so customers can receive the emailed transactions. It also contains troubleshooting steps for delivery errors in QBO.
I appreciate your patience while we’re working on this. Please know I’m here to help if you have any questions or concerns about QuickBooks. Have a good one.
