Thanks for the screenshot, @sheppan. I'll make sure you'll get rid of this error message and successfully restore your QuickBooks Online (QBO).
You may have entered incorrect details or transactions based on the error message. In this case, you'll need to review the details and transactions you've entered and make sure it's correct. You can make changes if necessary.
Once it's verified that all the details are accurate, you can perform the basic troubleshooting process. Let me guide you with the steps below:
- Restart your browser.
- Log in to your account and restore your QBO in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
- If it works on the private browser, you can go back to the regular browser and clear your browser's cache then you can continue with the steps in restoring your QBO.
Please visit this article for your guide: Back up and restore your QuickBooks Online Advanced company.
Additionally, if you want to learn how to download your data from QBO, you can refer to this article: Export reports, lists, and other data from QuickBooks Online.
Please let me know if you have any other concerns or if you have clarification with restoring your QBO. I'll be here for you. Have a great business!
