Hi there, leamleam,
I understand the urgency of connecting PayPal with QuickBooks as this affect your daily business transactions.
Since you're still getting the same result, I suggest getting back in contact with our Technical Support Team. I know you've contacted them already, however they can further investigate this for you.
Here's how to contact them:
- Select Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
In the meantime, you can import Paypal transactions using a CSV file. Let me show you how:
- Select Banking from the left navigation bar, then click File Upload.
- On the File Upload page, click Browse.
- Choose the appropriate .CSV file then click Next.
- From the QuickBooks Account drop-down, select the appropriate bank account you want to import your transactions to, then click Next.
- Map the statement fields according to your .CSV file's format.
- Then, map the Debit and Credit fields. Debit field in QuickBooks mean money out and Credit for money in. When you are ready, click Next.
- If you'd like to exclude any transactions, untick the checkbox next to those transactions, then click Next.
- Click Yes to import transactions.
For detailed steps and some tips before you begin importing, check this out: Import bank transactions from CSV to QuickBooks.
I appreciate your patience and understanding while we look into this.
