A brief note to rant that the recent updates to the iPhone app have rendered it almost unusable.

The new “customer hub” feature, launched yesterday (replacing the old customers view), is completely broken.

You can only search by “display name”, not first name, last name, company name, postcode, phone number etc. We have QB accounts with over 15,000 customers and we can’t find customers using the app.

In the same customer hub, having selected a customer, you cannot click on any of the transactions to view them. You tap, and nothing happens. You have to write down an invoice number, go into the invoice view, and search for the invoices to be able to view it.

Again, in the same customer hub, if you are lucky enough to have found a particular customer, none of the “create” features work. You tap +, then tap “new invoice” and nothing happens (same with new estimate and every other option).

I have spent the day teaching 20 employees, who work entirely off iPhones, how to work around the issue.

The lack of care and attention to new releases is unbelievable. Intuit is valued at over $180 billion, but behaves like a one man band.

You have to be able to trust the accounting software you use (think post office scandal).

I have spent the last 2 years checking for duplicate invoices and duplicate payments that the IOS app creates when the connection is poor -  because the app doesn’t use idempotency keys to prevent duplicate transactions.

The government wants the country to go digital. Intuit is the biggest player, but can’t get the basics right.