Mobile Device Keyboard Issue

Gangledore

This has been bugging me for months. I access QBO through a web browser on my phone or tablet. When I create an invoice then tap in any of the service item fields (Service Date, Product/Sevice, Item/Service Code etc), the keyboard pops up from the bottom of the screen then immediately disappears. I am unable to enter anything into the Service/Product line.

I've tried clearing the browser cache, deleting all cookies and other site data. I've tried three Android keyboards, Gboard, Samsung Keyboard and Swiftkey. The problem occurs on both my phone (Samsung Galaxy S24 Ultra) and tablet (Samsung Galaxy Tab S9 Ultra, both around one year old and fully up to date. It happens in landscape and portrait mode.

Irene R

We appreciate detailing your concern with your mobile device keyboard and recognize how this impacts your work, Gangledore. Let us connect you with our QuickBooks Online (QBO) live support team to further assist you in resolving the issue.

Here’s how:

Navigate to the Help icon.
In the Search tab, click Contact Us.
Share your concern, then hit Continue.
Choose a way to connect with us.

To ensure you contact them at a convenient time, you can click this link to view their support hours. In the meantime, we suggest creating your transaction on a computer web browser.

If there’s anything else you need help with in QuickBooks, just let us know by replying here or starting a new post.

Mobile Device Keyboard Issue

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