Hello there, Van.
I understand the importance of connecting a PayPal account to QuickBooks Online (QBO).
Currently, we're investigating PayPal issues in QBO. Please be assured that our engineers are working diligently to resolve this problem.
I recommend contacting our QuickBooks Support Team to be added to the list of affected users and receive updates on the investigation's status. Provide investigation number INV-98705 for expedited assistance.
Here's how.
- Go to the (?) Help icon.
- Select Talk to a Human.
- Enter a short description of your concern.
- Click on I still need a human.
- Tap Contact Us to connect with our live support.
- Choose to Get a callback.
Additionally, I've added these articles about matching and combining multiple transactions into a single record:
Let me know if you have other questions about connecting PayPal to QuickBooks. I'm always here to help.
