info-3hgroup-gma
Level 1

Unique identity is not recognized. Help to enter customer details whether it may have same name while having rest of the information is different.

 
GlinetteC
Moderator

Other Questions

Good day, info-3hgroup-gma.

 

Let me share some information about entering your customer details in QuickBooks Online. The system will only allow you to save a customer's detail as long as you'll add one character that is different between the other customer and vendor.

 

As a workaround, you can add an indication so QuickBooks will think that they are two different entries. Please take a look at this example below:

 

  • Customer1 - you add 1 at the end of the customer's name.

I'm including some articles about managing your customer's list in QBO for your guide:

 

You can always tag me if you have any additional concerns. I'll be sure to help you out.