I know how important it is for payroll to go through correctly and on time, Bmfmasonry. I'm sorry to hear that the direct deposit didn't process as expected.

For a specific issue like this, I recommend connecting with our live payroll support team. They can look into the details of your payroll submission and help you figure out exactly why the funds weren't deposited.

Here's how you can reach them:

1. Inside QuickBooks Online, navigate to the Help menu.
2. Select the Search option and type "contact support".
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic you need help with.
5. Follow the prompts, then choose a way to connect with us.

Please also note their support hours to ensure you can reach an expert at a convenient time.

If you have additional questions, feel free to click the Reply button below. We're here to assist further!