Daniel12m
Level 3

The QBO iOS app enters payment date incorrectly and consistently 1 day early. The QuickBooks team keep replying saying Live support can fix it but they can’t.

I have already contact support a number of times with no success. I have offloaded the app and reinstalled, completely uninstalled the app, and also changed the date setting in iPhone to manual and back to automatic with no success.
ThomasJosephD
QuickBooks Team

Other Questions

I appreciate the troubleshooting step you have done, Daniel12m. Knowing how important it is to have an accurate payment date in your transaction, I'd feel the same as it disrupts my workflow. Therefore, I'll direct this concern to our Live Support team to ensure your concern is addressed properly.

 

Please consider reaching out to our live expert again. They can escalate this problem to our tier team for a closer review, which may lead to a more effective solution for the app's incorrect date entries.

 

For detailed information on the ideal times to reach out for support, please refer to this article: How and when can I contact QuickBooks Online support?

 

I've included this article for your future reference: Track the status of invoices in the QuickBooks Online mobile app. It provides detailed information on how to track the status of your invoices.

 

We want to ensure you have accurate payment dates for your transactions. If you need assistance with anything specific, please don’t hesitate to reach out. We're here to help in any way we can.