Spent hours already waiting in the chat and just getting this again and again:
"Help is on the way. You’ve got a spot in line.
Thank you for your patience. Please continue to wait for the next available expert. You can also visit our help articles under the Help Menu in your product.
Don’t worry, we haven’t forgotten about you. You’re still in line to talk to one of our experts.
It's taking longer than we expected to respond. We’ll be with you as soon as we can."
