Installing the old version is unavailable, accounting.

 

There's an ongoing investigation about this. However, we can try these steps first before you contact our QuickBooks support.

 

Let's first do the reset app data:

1. Click the Help menu at the top of the screen.
2. Select the Reset App Data option on the drop-down selection.

If the error persists, proceed to uninstalling and reinstalling the app. You can refer to this article on how you can do it: https://quickbooks.intuit.com/learn-support/en-us/download-products/quickbooks-app-for-windows-and-m....

 

If the troubleshooting steps still doesn't resolve the error, follow the steps below. You will be added to our list of affected users.

 

1. Click Help on the menu.
2. Select Contact Us.
3. Enter the error you encountered, click Let's talk.
4. Select Start an email.

Thank you for your patience and understanding.

Thank you for responding so quickly. However, this did not fix the issue. I shall wait for the investigation to conclude.

I just got off with support.  Intuit did it on purpose - with the latest update, you will no longer be permitted to have 2 versions open at once.  The only way to roll back it to uninstall & reinstall the software that you updated.  However, if you don't update, you can no longer use merchant services (which QB just lost a LOT of money from us as we use it for all payment processing - I am not looking for another payment provider)

You can use the regular browser for now, accounting and Wendy8888.

I'll send the feedback to our product engineers.

But this is not the solution, Mary.  There is no "browser" involved in QB Desktop.

Thank you for clarifying that you're using QB Desktop, Wendy8888.

The previous customer is using QB Online, and I thought you're using that one too.

Thank you so much for your assistance! This issue was fixed with the update today!

That's good to hear, accounting.

Have a great day!