NapaTire
Level 1

Posting a check to a vendor

I enter bills, then write a check, when I go to post the check I do the following (+New, check) I enter the vendor, then the bank, then the check date, then the check number.  At this point, the bills that are posted to that vendor have always shown up on the right for me to choose which ones I want to pay, they no longer show up to choose the ones to pay with the check.  Have called support on several occasions and get no where.  Please help!!!

Angelyn_T
Moderator

Other Questions

Thank you for adding your first post, Napatire. I'm here to help you post your vendor check accordingly to pay your pending bill.

 

When writing a check, the bill will be displayed in the right section under Add to Check once it's still pending or open. Paid vendor bills will no longer appear there.

 

For now, you can open your bill and see if no payments or credits applied to it.

 

  1. Click on Expenses at the left pane, then select Bills.
  2. You may modify the Filter to narrow down the result.
  3. Look for the bill.
  4. Ensure that it's still unpaid so you can pick it up when writing a check. Or, you can directly tap on the Mark as paid tab under Action to complete the payment.

 

If the bill is still unpaid but never shows up under Add to Check, you can try to issue the payment through a private window to narrow down the result. You can use either of these keyboard shortcuts to save you time:

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

 

Once done, you can switch back to your regular browser to start fresh. You may also utilize other supported browsers for the best QuickBooks experience.

 

Alternatively, you can delete and recreate your bill to narrow down the result.

 

On the other hand, I'm adding this material for more tips while tracking your vendor bills and payments in our system: Enter and manage bills and bill payments in QuickBooks Online.

 

Please let me know if you have follow-up questions while working with your vendor transactions in QuickBooks. I'm just a few clicks away to help. Have a good one!

NapaTire
Level 1

Other Questions

Thank you! I have reviewed all of the things you spoke of and it is the same thing they told me on my phone call to Quickbooks support.  I would just like the ADD TO CHECK window to pop up with the bills listed the way it has always been and it doesn't.  I am not looking for a WORK AROUND, I am looking for it to work the way it has been working.

Anonymous
Not applicable

Other Questions

Hello there, Napa.

 

I understand how convenient it is for your business to repossess the Add to Check section in QuickBooks Online (QBO). It enables you to add them quickly at the time you create a check and prevents you from re-entering the same information.

 

Concerning this, we have a reported issue where customers are experiencing the same issue when creating a check in their company file. Our engineering team is now investigating this matter and is working diligently to get this sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

In the meantime, you can contact our Technical Support Team again to ensure you get added to the lists of affected users and receive updates via email once a fix is available. You can inform them to add you to the list affected by INV-87180:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

 

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.

 

We appreciate your patience while we’re working on this one. Stay safe!

NapaTire
Level 1

Other Questions

THANK YOU!!

JamaicaA
QuickBooks Team

Other Questions

Hi there, NapaTire.

 

I appreciate you getting back to us and confirming the information from my colleagues helped you. On behalf of them, you're always welcome. Please know that it's our pleasure to address any questions or issues you may have with QuickBooks.

 

If you have any other QuickBooks concerns, comment them below. I'll be glad to assist you further.