Hello there, Napa.
I understand how convenient it is for your business to repossess the Add to Check section in QuickBooks Online (QBO). It enables you to add them quickly at the time you create a check and prevents you from re-entering the same information.
Concerning this, we have a reported issue where customers are experiencing the same issue when creating a check in their company file. Our engineering team is now investigating this matter and is working diligently to get this sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.
In the meantime, you can contact our Technical Support Team again to ensure you get added to the lists of affected users and receive updates via email once a fix is available. You can inform them to add you to the list affected by INV-87180:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.
We appreciate your patience while we’re working on this one. Stay safe!
