Hi Pranay,
Welcome to QuickBooks Community!
Here are the steps you need to follow to record the excess payment.
- Select Sales, then Invoices.
- Find the invoice where you need to apply the payment, then select Receive Payment.
- Normally the total amount will auto-populate in the Payment field.
- Enter the total amount paid (including overpayment) in the Amount Received field.
- Select Save and Close.
The overpayment will now appear as a credit in the customer's account.
I hope this helps.
