Allanszuch
Level 2

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

 
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JamesCampbell
Level 5

Other Questions

it's not a bug in profile. it is with cra. i just check do you want to change your address to update with cra when you file. hope this helps. 

Jmdmam
Level 2

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I definitely agree that it is a Profile bug.  My clients addresses are correct at CRA and match what I have in Profile.  Profile is giving the notice for a good number of my clients also. 

shelby113
Level 3

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I have had this same issue as well.  Most recently on one spouse of a joint couple return. I am hopeful that it will not effect efiling, but we haven't tried yet. 

JamesCampbell
Level 5

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sorry guess is was wrong it is with profile. i still just check the change address box to update then sign off on it. hope it gets taken care of soon!! 

jen7
Level 1

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I am seeing the same thing with my clients too.  

ProFile Duncan
ProFile Team

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Hi, thank you for using Intuit ProFile Community

The product development team says this is not a bug as ProFile just imports the CRA data. This warning just requires review of the postal code and related address information on the info tab: If the address entries are correct the warning can be signed off.

Hope this helps

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Bintax
Level 2

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I have the same problem on 1 file.

ProFile Duncan
ProFile Team

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Hi, thank you for using Intuit ProFile Community

This message has been reviewed by our product development team and determined not to be a bug. Just confirm the address as entered on the Info tab is correct and the warning can be signed off.

 I apologize for the inconvenience but hope this helps