this is now happening to me as well.

It happens to us sometimes and we lose all posted data of file we are working on then need to start from scratch for that file.  It happens more often to workstation computer than main database one.

Can Profile team please look into it.

@sunny when you say it happens more frquently on workstation computers, is this a Full install of Profile on the workstation or is this a workstation install? 

full install. has happened twice today, requiring a profile restart.

But it is happening on all 4 computers.  All these have full install

now happening every 5 to 6 returns being saved...

Would you like me to call you to investigate furhter?

yes, please. sorry, i wasn't available for a few days...

I am getting this a couple time a day now too

thank you for the call. the suggested temp solution of renaming the "logs" folder, didn't work.

resolved with latest update. appreciate your help!

Thank you for letting us know.  During tax season, this happened on daily bases on all computers but different time of the day.  we lost file we were working on during our busy tax season due to this and had to fill those returns again and also lost info. about Efiled accepeted etc. as it was yet not saved. We are still trying to figure out status of  few of these files.

This happened May 13th and I lost my file, had to  restart all over again. Profile please 

The issue of access violation was resolved with the  2024.4.7 update on may 8th. If you still have this issue, please call the support line. 1-800-452-9970.

yes. resolved after update. thx.