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How do I unlock a return? I've referred to the User Guide but to no avail.
I manually lock my returns after it has been transmitted to CRA. My client would like for me to Refile the return but I cannot modify it as the file is locked. I've referred to the User Guide and checked for available updates but to no avail.
Help!
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Have you tried going to File - Properties and unclicking the "Locked" box which shows beside Client Status on the T1 File properties screen?
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Also verify the conditions in options module, by exemple, if EFILE status Accepted is checked, the return will be locked when the status changes to Accepted
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Thanks for taking the time to reply.
Yes, I've tried that method (as per User Guide). Thought to reach out just in case there was a fix someone knew of.
I eventually reinstalled the program and restarted on both my desktop & laptop. Seemed to have fixed the issue.
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Thanks for taking the time to reply.
Yes, I've tried that method (as per User Guide). Thought to reach out just in case there was a fix someone knew of.
I eventually reinstalled the program and restarted on both my desktop & laptop. Seemed to have fixed the issue.