Unfortunately Profile has a bug from an update in October that currently prevents this from being an option.  They are aware of the issue and claim they are working on fixing it, however it has been 5 months now and I imagine it's not a high priority.  Hopefully they get this fixed before Tax season gets going too busy!

No update & they told me the same thing. I have made a word document now that I just use for my client emails and swap out the number details for each client as my work around... regardless it is adding a lot of extra time to my file preparation right now and I cannot imagine having to deal with this as the volume increases in the coming weeks.  PROFILE PLEASE FIX THIS!!!

Hi,

This issue is not resolved in ProFile version released today, 2022.3.5. I will pass on to product development the feedback here

I apologize for the inconvenience

I m tired of it, it is still not working. Dont understand why qbo can't fix it. 

Dear Profile, this has not been resolved, please unmark this post as solved and please please please resolve ASAP, it is making our tax season a nightmare! Thanks!

THIS HAS NOT BEEN SOLVED. It is a simple thing that has never been an issue in the past and now all of a sudden we can't copy the text out of Profile? I don't understand why there is no more people complaining about it!? Is it just a few of us that copy the tax results to include in an email to discuss with our clients??! This need to be resolved ASAP.

I believe there is a second thread of equally as enraged tax preparers. This is ridiculous!

This is crazy!  So many issues this year that cause tax preparers added time!  When will this be fixed?

Hi,

Solved means best of answers posted. It does not mean that ProFile has resolved the issue. The ProFile engineers are working on the issue. I apologize for this but, I have been passing the feedback in Community back to the team

Hi Profile,

I am disturbed by this copy paste issue, and i hope it will be solved after end of season.

As a loyal Profile user I will quit and will start using any other efile software if not solved. Profile developer and management don't know what we tax filers are facing problems with customers and clients. 

Rao ASHRAF

if this does not solved by developer how can we handle clients?

is it not good idea to leave Profile and find any other solutions next year.

RAO 

Open the client letter, make the selection, right click ,and copy, then paste in email. ? is this the issue?

I think it has been fixed in 4.0