Hi birdkite,

Welcome to the Community. It's vital you get the help you need. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

Feel free to keep me posted on how you make out. I'll be here.