I can help provide detailed input to ensure you can upload receipts to QuickBooks Online (QBO), Andre.
Before we proceed, I want to clarify what you mean by "the receipt snaps aren't showing up." Are you referring to the Review section in QBO? If so, I recommend reaching out to our QuickBooks Live Support team. They can assist you with the issue of the receipts not appearing. The support team will guide you through the process and ensure that any necessary changes are accurately reflected.
Here's how:
- Sign in to your QuickBooks Online company.
- Click on the (?) Help icon.
- Click the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
- If you can't find answers to your questions:
- QB Assistant: Type in Talk to an expert. You'll get options for expert help.
- Search: Select Contact Us to be connected to an expert for help.
- Tip: If the Contact Us button isn't visible, try typing your issue into the search bar.
For more detailed information on how to contact our live support, you can check this article: Get help with QuickBooks products and services.
However, when you take the photo, you can't view the receipt in QBO. We can perform some troubleshooting steps to isolate the problem. Sometimes uploading receipts from a mobile app can store cache files and may cause unusual behavior in your QuickBooks experience.
Here's how:
iOS
- Go to Settings, then tap General.
- Click iPhone Storage, then tap the Mobile app.
- Select Offload App.
This will free up the storage without deleting your app's documents and data.
Android
- Go to Menu ☰, then tap More Options ⋮.
- Select Settings, then Refresh Data.
- Click YES to confirm.
If the problem persists, you may uninstall and reinstall the Online mobile application. If the issue continues, you can also access QuickBooks Online using different supported browsers.
I'm still ready to back you up if you need more help handling your receipts. I'll keep the thread open so you can comment back.
