Hi MDE,

For this particular issue, may we ask that you please reach out to our Support Team directly on 1800 046 038 and provide this information to them so they can investigate further? You can also contact them via chat or book a call-back if you prefer:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.

-Kass