Hi moorookacarclini,

Sorry to hear that you were experiencing issues with online chat. I would recommend re-opening another chat session, as previous interactions will be saved and you can continue where you left off.

Alternatively, you can give us a call at 1800 046 038 (8:30am - 6:30pm Mon-Fri AEDT) and our phone support team will be happy to help you out.

Bonny