Thanks for bringing this issue to our attention, Milton. Let's perform these troubleshooting steps to ensure you can continue managing invoices while using your mobile app.
Firstly, let’s clear your app’s cache to refresh and remove outdated data. To do so, here's how:
- Access your phone's Settings.
- Find and select the QuickBooks app.
- Tap on clear data or clear cache to clear temporary files.
Once done, open your QuickBooks app and check if the description field is accessible and whether you can include the sales tax.
Also, I recommend uninstalling and reinstalling the app. This will ensure you’re using the latest app version and help recover the missing data on the menu.
If the issue persists after performing the steps mentioned, I recommend contacting our live support team. They have the necessary tools and expertise to thoroughly check your account in a secure environment and guide you on the next steps to resolve this matter.
In the meantime, I suggest opening your QuickBooks account using a web browser so you can continue managing invoices.
The Community space is always available if you have other concerns or questions.
