It is truly unacceptable that QuickBooks has made no effort to integrate a built-in e-invoicing feature for Malaysia.
Instead of taking responsibility for compliance with local regulations, Intuit is abandoning its customers in Malaysia by pushing us toward third-party software and middleware, which means extra costs, additional complexity, and increased risk of service disruptions. We all know how this plays out: when issues arise, companies pass the blame, and the customer is left stuck in the middle with no real solution.
Our company has eight QuickBooks Online accounts, and we now deeply regret trusting QuickBooks to support businesses in Malaysia. We were led to believe that this was a serious, forward-thinking company that would adapt to regulatory changes, but instead, QuickBooks is leaving its users scrambling for unreliable workarounds.
To make matters worse, QuickBooks does not even provide an easy migration path to switch to another platform. We are essentially trapped in a system that refuses to keep up with local compliance, adding to the frustration.
At this point, it is clear that QuickBooks does not care about its Malaysian users. Other accounting software providers are implementing built-in e-invoicing, yet QuickBooks remains silent and dismissive.
QuickBooks, are you going to address this, or should Malaysian businesses start moving to a provider that actually values its customers? For those in the same situation, what alternative systems are you considering?
