jed-weiner1123
Level 1
‎September 26, 2019 04:28 PM

Can I speak with a customer service rep on the phone as I've done previously?

 
Reply
Anonymous
Not applicable
‎September 26, 2019 04:29 PM

Manage Customers and income

Hi jed.weiner1123,

Allow me to direct you to the best place for this concern.

I suggest you to directly contact our Customer Care support, in that way, they can give you a call.

Just heads not all region have phone support, but no need to worry, as long as you request, they'll find a way for you.

In your first contact, I recommend you to inform them about your concern, so by the time they give you a call, they already know how to resolve it.

That should do it. In the mean time take care and have a lovely weekend.

Reply
ecotuff
Level 1
‎July 24, 2020 11:00 AM

Manage Customers and income

Hi, I signed up for the $10 a month promotion but was charged $70 a month.  Not sure why or how to resolve this.  Please call me back 

 

Thank you 

Tony Khalil 

Reply
Fiat Lux - ASIA
Level 15
‎July 24, 2020 06:59 PM

Manage Customers and income

@ecotuff 

How old is your QBO account?

Reply
GlinetteC
Moderator
Moderator
‎July 24, 2020 07:54 PM

Manage Customers and income

Hi there, ecotuff.

 

I'd like to inform you that I've removed the numbers you've provided above for security purposes since this is a public forum. You can verify your subscription charges from within your account. Here's how:

 

  1. Go to the Settings icon.
  2. Select Accounts and Settings.
  3. Click Billing & Subscription
  4. Select the View payment history link.

I've included some articles that provide information about understanding subscription charges in QBO:

 

You may also consider contacting our out to our QuickBooks Online Support Team again so they can take a look into your account and go over specific charges/billing questions. Here's how to contact them:

 

  1. Go to the Help icon on the upper right.
  2. Click Contact Us.
  3. Enter "subscription charges" and then hit Let's talk.
  4. Choose either to Start a message or Get a callback.

Please feel free to leave a message if there's anything else I can help. Keep safe!

Reply