JessT
Moderator

Manage Customers and income

Hi Schnitzelsticks,

 

Thank you for reporting about the missing VAT column on your invoice template. I've checked this on my test account for comparison. The Tax column is available, like in RoseMarjorieA's screenshot above. Let's do some steps to find the cause of this behavior.

 

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If you'll see the Tax column while on a private browser, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

 

You can also check about customising forms for your additional reference.

 

If you have other concerns, feel free to go back to this thread. The QuickBooks team is always here to assist you.