Hi,

Please refer to this article to understand when and why QuickBooks shows GST or IGST rates when creating invoices and sales receipts: https://community.intuit.com/articles/1763326-how-do-i-apply-igst-on-my-invoices 

Hope this helps!

Thanks but the above scenario is not helpful in "Bill to Ship to" case, when doing this transaction the GST  (SGS/ CGST or IGST) is identified basis on the billing location or GSTIN however quickbooks considers the shipping location for the same and removes IGST option in above case from Tax column. Example - PO received from Gujrat to party in U.P. for delivery in U.P. ---- Billing done to Gujrat and delivery in U.P. should be charged at IGST however you will not get option of applying IGST on this billing IGST.

Please let me know.

Thanks.

correct. because the seller says shipped within UP only. the buyer should have a registration in UP as the goods are being bought and delivered there. Also, i suggest quickbooks to have a default tax location, or a default "inter state" or "local sales" global variable. this should help users who are selling goods locally generally and only if the place of supply in the invoice level is a different state, then it should select "inter state". this is a problem because sometimes during data entry, one can easily mistake 12% GST with 12% IGST. and the bill will come out wrong.
Let there be global default and the user should only have to select either tax at the time of sales or in the item master and be able to override the same per invoice.

Three months past and no update from Quickbooks, looks like the company is only interested in selling the software and nothing is being done for such errors. Time to say goodbye to quickbooks. 4 licences will not be renewed in Coming April. Thank you for your services.

Hi primarkglobal,

In your invoice, please ensure that the 'Place of Supply' and the place mentioned in the Shipping Address are the same. Once that's checked, you will see the right GST rates.