grant-tomkins1
Level 1

what is going on with the app? haven't been able to access anything or invoice for a few days now.

 
ReymondO
Moderator

Manage Customers and income

Hello @Grant,

 

Could you share the specific issue or error message you’re encountering when accessing the mobile app? Any additional details would be greatly appreciated, as they’ll help us identify the most effective troubleshooting steps for your situation.

 

Since you’ve been unable to access the app for several days, I recommend contacting our QuickBooks Team through a web browser. They can assist in reviewing your account and help you regain access to the mobile app. Here’s how to connect with them:

 

  1. Sign in to QuickBooks Online.
  2. Select the (?) Help icon.
  3. Go to the Search tab and look for contact us.
  4. Choose Contact Us to get in touch with our support team.

 

You can also check out our support hours to know the best time to connect with our experts.

 

Let me know if you have any additional questions or need further assistance. We’re here to help!