Zerlina
Level 1
‎August 23, 2025 03:19 PM

Can not download subscription invoice from QBO in accountant portal for the month of August while my credit card has been charged

I download my invoice for subscriptions every month in pdf via the gear icon but i only see invoices until last month while my subscription has been charged to my credit card 10 days ago. how can I get the invoice?
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ShangY
QuickBooks Team
QuickBooks Team
‎August 23, 2025 05:22 PM

Manage Customers and income

Thanks for reaching out about your missing August invoice, @Zerlina.

 

First, refresh your QuickBooks Online Accountant portal or log out and log back in. This often updates the invoice list. You can also check the Billing & Subscription section under the Gear icon.

 

In the meantime, you can also, log in to your Intuit account at accounts.intuit.com to see your billing history and check your registered email or spam for an invoice copy from Intuit. 

For more details on accessing your QuickBooks subscription invoices and for FAQs, you can refer to this article: QuickBooks monthly subscription invoice.

 

You can also reach out to our QuickBooks Online Support. They can check your account and provide a copy of the invoice.

 

Let us know if you have any other questions.

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