Buck Tsai
Level 2
‎July 04, 2022 11:48 PM

Good day all, i am continuously have issue connecting to std bank. Sometime it work and sometime it does not and give Error code 102. Does anyone else also having same

sometime the std bank bank feed work and sometime just keep on give error and i could not connect since 30th Apr 2022
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JonpriL
Moderator
Moderator
‎July 05, 2022 01:24 AM

Manage Your Account

Let me help share insights about the connection of your bank account in QuickBooks Online, @Buck Tsai.

 

Currently, we have an ongoing issue where customers, like you, are unable to connect and update the Standard Bank in South Africa for banking feeds in QBO. Rest assured we've already informed our engineering team and they've been all hands working to fix this as soon as possible.

 

In the meantime, it's best to download a CSV file of your bank transactions and import it using the steps outlined in this article: Manually Upload Bank Transactions into QuickBooks Online.

 

However, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. This way, you'll receive all the latest updates about this issue via the email we have on file. To do so:

 

  1. Go to Help.
  2. Select Research.
  3. Click Contact Us.
  4. Enter the error message in the How can we help you? field.
  5. Select Continue.
  6. Click Start a chat or Request to be called back.

 

Finally, I'm adding this reference with the steps you can use in reviewing your bank transactions and putting them in the correct accounts after uploading them: Categorise and Match Online Bank Transactions in QuickBooks Online.

 

We appreciate your patience as we're working on this. Please let me know in the comments below if you have any other questions. Take care and stay safe!

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