The terms can be specific and may not always apply when you switch plans, pairingza.
When you upgrade your plan in QuickBooks Online, any promotional pricing from your previous plan usually doesn’t carry over. The system treats it as starting a new subscription, so you’d likely switch to the standard price for the Essentials package.
The money-back guarantee or cancellation is usually 30-60 days and mainly covers refunds, not discounts. If you cancel and come back later, the system might see you as a returning customer, so you may not qualify for the new customer discount again.
For the best help with promotions and discounts, we recommend contacting our Customer Live Support team. They’re the experts and can guide you to the best option.
As always, you can leave a comment below if you have additional questions or concerns, and our Community Forum is here to help.
