mabotle-langa-gm
Level 1
‎October 09, 2024 01:59 AM

What does it mean when the information o my screen does not refresh?

I am currently in the books review section for my client. I am on the wrap-up tab but there is no information displaying, it just says we had a problem showing the info. What do I do?
Reply
MichaelaS
QuickBooks Team
QuickBooks Team
‎October 09, 2024 03:05 AM

Manage Your Account

I'll be assisting you in identifying the potential cause and providing a solution to display your information on the screen, Mabotle.

 

The potential reason your information may not be displaying could be related to a browser issue, which can lead to unexpected problems when accessing your information or transactions.

 

To fix this, let's perform troubleshooting steps by accessing your QuickBooks Online account in an incognito or private window. Refer to the following browser keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear your main browser's cache to restart and sort issues caused by stored cache and cookies. In case it doesn't work, another way is to utilize other supported browsers.

 

Furthermore, check this article to help you review your financial reports: Run reports in QuickBooks Online.

 

Feel free to update this thread with any further questions regarding display issues. We're here to assist you. Take care.

 

Reply