kay-ewanzyen-koh
Level 1
‎June 10, 2022 02:45 AM

Cannot accept invitation as accountant - error Your user ID and/or password is incorrect. Please try again.

I cannot accept invitation as accountant. First it ask me to create a accountant so I change the url part new use-false. After that it ask me to sign in and I sign in correctly with my email and password then it gave me an error - 
Your user ID and/or password is incorrect. Please try again.
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JessT
Moderator
Moderator
‎June 10, 2022 03:41 AM

Manage Your Account

Let's work together so you can accept the invitation, kay-ewanzyen-koh.

 

I assume you use the same credentials for signing in to your QBO Accountant account, and you have no password issues with it. Therefore, please ask your client to delete the pending invitation and create a new one so that you'll get a new link. If you'll still have password issues, please contact our QBO Support to check this further.

 

Contact QBO Support:

 

  1. Go to Help and choose the Search tab.
  2. Click Contact Us at the bottom.
  3. Enter a sentence to describe the issue and click Continue.
  4. Choose a way to reach the team.

 

On the other hand, you can also check out the tools and features of QBO Accountant that you can use when auditing your client's QBO company.

 

Feel free to go back to this thread if you have other concerns. We'll be happy to help you again. Take care!

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Fiat Lux - ASIA
Level 15
‎June 10, 2022 11:00 PM

Manage Your Account

@kay-ewanzyen-koh 

If you use one email address to manage QBO account(s), you cannot use the same email address to sign up a new QBO Accountant account.

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