That's unusual behavior for someone obtaining a QuickBooks certification, Erica. I appreciate you sharing the steps you've already taken to try to resolve this issue. I'll ensure you receive the best support to address your concerns.
Since you've completed the basic troubleshooting steps, I highly recommend reaching out to our Live support team. They’ll be able to thoroughly review your account, identify the root cause of the problem, and, if necessary, conduct a secure, in-depth investigation.
Here’s how you can contact them:
- Sign in to your QuickBooks Online account.
- Click the (?) Help icon.
- From here, you can select the Assistant tab to interact with the QuickBooks assistant, or click the Search tab to type your question and browse help articles.
- If you can’t find the answers you need:
- QB Assistant: Type "Talk to an expert," and you'll see options to connect with expert help.
- Search tab: Select Contact Us to link directly with one of our experts for assistance.
If the Contact Us button doesn’t appear, try typing your issue into the search bar for more options.
For further details on how to reach live support, check out this article: Get help with QuickBooks products and services.
Feel free to let us know if you have any additional questions about QuickBooks. We're always here to help.
