Hello there, Eleanor, thank you for expressing your concern about entering the closing date password in QuickBooks Online (QBO).
I understand the challenges this issue is causing for your business. We are currently investigating the root cause of this problem. Rest assured, I am committed to directing you to the best support available to identify and resolve this concern. We aim to ensure that all affected customers can use the program smoothly and complete their tasks on time. Our engineers are working diligently to address and fix this unusual behavior. Here’s how:
1. Access your QuickBooks Online (QBO) company. Go to Help (?).
2. Choose either of these tabs:
- Assistant tab and type Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
3. Select the preferred method of contact (phone or chat).
You can check this article to learn the support hours and contact us at a time convenient: How and when can I contact Support?
For future use, here's a guide on ensuring your QuickBooks accounts match your real-life bank statements:
Feel free to reach out if you have any additional questions about editing a transaction during the closed period in QBO. I'm here to assist you. Take care, Eleanor.
