Hi @aseem1112,
Welcome to the Community. I'm here to help you get rid of the error in QuickBooks Online.
Errors usually happen when there are issues with the web pages. We can use a private browser to open your account and see if you can renew successfully.
It doesn't use the cache, which stores data that creates browser-related issues. Use these keyboard shortcuts depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If you can renew, let's go back to the regular browser and clear its cache & cookies (only clear Intuit-specific cookies). This helps to restore the default setup of the browser.
In case private browsing doesn't work, use another supported web engine. This way, we'll be able to determine if the problem is browser-related.
If all else fails, please let us know by leaving a response down below. I suggest adding more details about the specific error you get on your end. It will help us identify if there's an ongoing issue specific to renewing subscriptions.
For additional reference, you can use the following articles to learn more about how to renew QuickBooks Online:
Please know that I'm just a post away if you have any other questions concerning your subscription. Take care.
