Hello there, Marvin Cloete.
We can only cancel your other account so that you will not be billed for the subscription fee. I'll be glad to walk you through the steps in doing it.
Here's how:
- Click the Gear ⚙ icon.
- Choose Account and Settings.
- Select the Billing & Subscription tab.
- In the QuickBooks section, select Cancel.
- Follow the steps on the screen to cancel your subscription.
For billed subscriptions, you can still view the records of the canceled account for a year.
For your billing concerns, I'd recommend reaching to our Customer Care Team. This way, they can pull up your account in a secure environment which we're unable to do here and verify the charges.
You can follow these steps to connect to live support agent:
- Select Help (?) at the top right.
- Click the Contact Us button.
- Enter a brief description of your concern.
- Hit Let's talk.
- Select Start an email or Start a chat.
Feel comfortable to tap us if you need additional help in managing your QBO account. We're always here and ready to help.
