len3
Level 1
‎October 22, 2019 04:16 PM

Cannot access employee section of software, however accountant can through their access. I use a mac, does this cause a problem?

 
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Jess H
Moderator
Moderator
‎October 22, 2019 04:59 PM

Manage your account

Hi len3,

 

It sounds like it might actually be browser based on your description. If you have 3rd Party cookies blocked in your settings this will cause the Employee tab to not load.

 

Depending on your browser, follow the steps below to unblock 3rd Party Cookies:

 

For Google Chrome:

  1. Select the three vertical dots in the top right hand corner
  2. Select Settings then  Advance
  3. Under Privacy and Security select Content Settings 
  4. Select Cookies andTurn off  Block third-party cookies 

For Safari:

  1. Select the Gear Icon in the top right hand corner
  2. Select Preferences  then Privacy 
  3. Next, to Block Cookies tick Never 

For Firefox:

  1. Select the 3 Vertical lines in the top right hand corner
  2. Select Options then Privacy & Security 
  3. Underneath History select the drop-down next to Firefox will
  4. Select Use custom settings for history 
  5. Tick Accept cookies from websites, Next to Accept third-party cookies selectAlways 

Once you have unblocked third-party cookies, return to your QuickBooks file. Log out, then log back in. The Employee tab should now load.

 

This should resolve your troubles but if not please leave us a comment below.

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