Hi Murray,
It's good to hear you were able to copy the rule and create a new one. If you are still experiencing the issue with unable to move the rule using the priority dots. I recommend contacting our Customer Care Team. That way, they can further check your account in a secure form and can escalate it with our engineers.
1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
- Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
- Call us. M-F, 8:30 AM to 6:30 PM, AET.
Post again in the Community if you have further questions. I am around to help you.
