I didn’t know this was an Australian thread when posting - I was just searching for someone who had a problem similar to my issue. Secondly, MaryJoy, that has already been done. There is nothing wrong with our file. All tests through the QB tool and everything done by the QB techs when they remote logged in show that our file is fine and never reports any errors. The only issue is this pop up that comes up when you open the program and you can’t move the pop up window - you have to work around it. The program still works in the background, but if you close the pop up window, it also closes the QB program.
