Hi, vorpal@aussiebro.

This isn’t the kind of experience I want for you. Allow me to assist you with any QuickBooks system concerns.

Before anything else, you can clear your browser's cache and cookies. This will improve the performance of the programs or software. You can also use an incognito or private window to access your account. This way, we can check if it's a browser issue. Lastly, you can use other supported browsers. 

As much as I'd like to look into this further, I'm unable to check your account and verify the issue. That being said, it would be best to contact our support team. 

Let me show you how:

1. Go to the Help (?) menu in your QBO account.
2. Select either Assistant or the Search tab.
3. Tap Contact Us.
4. Choose Start a chat or Get a callback.

To match and record payments in QuickBooks Online, you can refer to this link. From there, you can follow the detailed steps to ensure they are recorded to the correct accounts.

Please don't hesitate to give an update on how it goes with QuickBooks support. If there's anything else we can help you with your account, the community is always open. Keep safe. 

Thanks for the suggestion, but it is not a browser or cookie/cache issue.

My account is now un-suspended - but only after Intuit debited another month's subscription.

So I've been double-charged - on 30 November, and again on 4 December.

Just hopeless.

Please fix your systems, and refund the unnecessary charge on 4 December.

I do not have time to waste on this sort of nonsense.

Thank you.