maha1
Level 5
‎May 09, 2023 08:01 AM

cloud backup

i've set all my files to backup to the cloud. when i save a file, i get a confirmation. yet, when i check there are only a few files that have been backed up. anyone know why? options are set to enable backup and, when i save, enable backup is ticked and status shows "ready to back up".

Labels:
Reply Join the conversation
maha1
Level 5
‎April 03, 2024 10:20 AM

Hub & Back-up to Cloud

anyone?

Reply Join the conversation
Mario B
ProFile Team
ProFile Team
‎April 03, 2024 02:13 PM

Hub & Back-up to Cloud

what are the licenses installed in Help Manage Licenses Menu?

Reply Join the conversation
maha1
Level 5
‎April 04, 2024 03:09 AM

Hub & Back-up to Cloud

pls see attached.

cloud backup is selected in options

every time i save a file i ensure cloud backup is selected.

yesterday, i spent some time using hub to backup. yet, i only see 10 files for 2023 when i go to download.

thank you.

Reply Join the conversation
Mario B
ProFile Team
ProFile Team
‎April 08, 2024 12:51 PM

Hub & Back-up to Cloud

You can try a few things, like deleting the 2022 license, and trying it with a different company if you have multiple companies when you sign on. 

Reply Join the conversation
maha1
Level 5
‎April 09, 2024 06:10 AM

Hub & Back-up to Cloud

i'll try that. thx.

Reply Join the conversation