Troubleshooting tips for the bridging software in QuickBooks Online

QuickBooksHelp · ‎May 18, 2022

Having trouble submitting a VAT return using the bridging software in QuickBooks Online? Try these tips in to get things fixed up.

Check that your books are not closed in QuickBooks.
If you have FRS (Flat Rate Scheme) turned on in QuickBooks, you’ll need to turn this off first before uploading the CSV file. To do so:
1. Go to Taxes and select VAT (Take me there).
2. Select Edit VAT.
3. Under the Other tax options section, untick the FRS box and Save. Note: Remember to turn this back on after submission.

If you are blocked and have an urgent submission, try one of the following:
- Make the necessary adjustments in the appropriate boxes on the VAT return.
- Enter the transactions for the period with the gross sales and necessary VAT code on the return.
Make sure you’re using the correct default VAT and custom codes. See the full list of VAT codes.
Make sure there are no negative figures in box 8 and 9 on the VAT return as HMRC will reject this.