halsteadspencer7
Level 1
‎September 16, 2023 02:36 AM

The training page wont open properly. just says quickbooks online product training. If you click on that nothing happens. but everything else seems to work?

The dashboard works in online accountant, but not the training page. Just says quickbooks online product training. But clicking on that, nothing happens.
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LollyNino_C
QuickBooks Team
QuickBooks Team
‎September 16, 2023 04:00 AM

Getting Started

We understand how you feel about online training courses in QuickBooks Online (QBO), and we're here to share an update about this matter, Halstead.

 

We have an ongoing investigation about this one that our engineering team is still working on a fix. Rest assured that our engineers are aware of this matter and are diligently working on a fix so you can get back to business seamlessly.

 

You can contact our Customer Support Team in the meantime. You will be added to the list of impacted users and will receive email notifications once an update is available. You can request that they add your name to the list of individuals affected. Then, provide this investigation number for easy tracking: INV-92355.

 

Here's how: 

 

  1. Click the Help (?) icon.
  2. On the Assistant tab, enter Talk to a human.
  3. Enter a short description of your concern and press Enter.
  4. Select Contact Us to connect with a live support agent.
  5. Choose how you'll want to get in touch with the support.
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

Check this link for more information about different pieces of training that you can register for QuickBooks training made convenient.

 

Keep me posted if you have other concerns about training courses for ProAdvisors in QuickBooks Online. I'm always ready to help. Take care, and I wish you continued success, Halstead.

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