I have been calling quickbooks for 1 year and talked to about 15 different people through phone and chat. I used to have employees in another state, but they have sense left, but I continue to get charged for the extra state. I have removed the employees, and there is not an option in payroll settings to remove the state. Every QB employee I speak to says I will be the one to finally take care of this. I have wasted about 18 to 20 hours of my life on phone calls and chats trying to get them to fix a billing issue. THis is called getting too big for your britches, I'm completely tired and fed up with QB not doing what they say they are going to do. I continue to get charged the extra state fee, no refunds. No removal of the fee from my account. I deal w/ a lot of vendors both in my personal life and work life, and QB might be the worst company I have ever dealt with in terms of customers service and follow through. They don't value anyone's time, I am the CEO of a business and have spent a couple full work days working on this 12 dollar per month charge. I have it figured they owe me about $1,000.00 in lost wages and time.