Ahmed Zaki
Level 1
‎February 04, 2022 06:00 AM

Can not access my new account

Hey There,

 

I have purchased the essential package but something went wrong during the set up of the company's initial data.

When i tried to log in again, the system shows a message says " We have received your request & will process your sign-up shortly. Thank you for your patience."

This happened for several times and still exist. Any advise?

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Carneil_C
QuickBooks Team
QuickBooks Team
‎February 04, 2022 02:52 PM

Getting Started

Thank you for posting here in the Community, @Ahmed Zaki.  I'll be glad to assist you about the error you encountered in QuickBooks Online.

 

I realize the necessity of getting this handled as soon as possible in order for this function to work as planned.

 

At this time, we have an open investigation (INV-66267) for this exact issue you stated above.

 

Our engineers are currently working on a fix. Rest assured updates will be implemented soon.

 

Please contact QuickBooks Online Support so that you'll be added to the list of affected users and be notified via email of any updates.

 

Feel free to visit our Account management page for more insights about managing your Intuit account. 

 

Let me know if you need anything else you need about QBO. Just tag my name, and I'll get back to you. 

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