Markus7
Level 1
‎July 29, 2021 04:50 PM

Incorrect Trial Product Code & License Key: BC is not Quebec

Hello.  I followed the instructions in Download Tax Preparation & EFILE Software| ProFile (intuit.ca) to download Intuit Profile 2020.5.5  and entered the Trial Version product code & license key as per the email I received.  However, the license status is "Quebec" so, not surprisingly, when I go to test out the T3 Trust Tax section, it opens a Quebec return.  I'm in BC.  Why did it do that & is it enough to enter a different product code?   Or what do I need to do to get the proper version?   (I already went back to link and re-applied and get new code. Same.)  Thanks in advance for any help!   - Mark H

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Tammy_H
QuickBooks Team
QuickBooks Team
‎July 29, 2021 05:28 PM

Getting Started

Hi Mark,

 

Thanks for reaching out to the QuickBooks Community with your question. It's a terrific way to connect and find support. I know that it's important to get the correct product. I can help point you in the right direction. Here's the link for Profile support.

 

Have a great evening!

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