Hey there, RW2222.

Thanks for joining us here in the QuickBooks Community. I'd be happy to guide you in the right direction.

Based on the information you've provided, the best course of action would be to contact our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of the methods listed here.

If you have any other questions, feel free to reach back out.

I am having the same problem.  There is nowhere in QBD in enter a Rep ID.  Not sure if it's a CRA problem or QBD, both of whom are impossible to get on the phone for any assistance.

I tried again yesterday but with no luck.  This notification came up here in the QB Community.  Hopefully, resolved soon.  What a pain. :

Some customers may be experiencing Canada Rev Agency error: invalid characters in entry names on their T4 XML. We are working with Canada Rev Agency to resolve the issue. We apologize for the inconvenience.

I'm having the same issue as of Monday Jan 27 morning. Urgh.

I am also having trouble but it says 'the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in'.  I called CRA and they said my software (QuickBooks) should be updated so I can enter my account number as MM555555 is no longer accepted (nor is 00000).  But there is nowhere to update this information.  Is there an update coming?

Hi Jaxm,

You'll be able to review your QuickBooks Online Payroll information, by following the steps here.

Should you require additional assistance, please don't hesitate to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.

Touch base with us again, if you have other questions.  We would be glad to assist!

Sorry, I should add, I am using QuickBooks Desktop not online

Hi Jaxm,

In QuickBooks Desktop, you will navigate to Employees, the Payroll set up.  For additional assistance, you can touch base with our QuickBooks Desktop specialists at please don't hesitate to contact us at 1-833-317-2226, Mon-Fri: 9am-8pm ET.

I hope you find this to be helpful!

FYI there is nowhere in Employees - Payroll Set up to change the Transmitter number.  

In Desktop, when you click on EFile to send your T4's or T4A's, there is a field to fill in with the transmitter number. I've always used the MM555555 generic number, and I don't ever remember receiving a personal Transmitter number to use.

I've been trying to phone to obtain one but the lines are busy. The number is apparently [spam number removed]. Hope that helps.

Yes, I have used MM555555 for the past 11 years but the CRA will no longer accept that.

Sorry, Trish.  But this isn't helpful.  We said right from the beginning that the issue is with QB desktop.  And there is nothing in Payroll Setup that has anything to do with this resolving this issue.  Can you please find out what the problem is and let us know when it will be fixed?  Thanks.

I tried again now and got this message again:

Error: We are unable to process your submission because the representative ID given in the attached T619 electronic transmittal record

does not match the representative ID you used to sign in.

Spoke with helpdesk and after trying to enter a RepID that I do not use for this account, I did figure it out on my own.  If you have an account number and a web access code, create your file, but before uploading open with Notepad and change the Transmitter account number to match the account number on your letter (or the one you use to sign in).  I just had to change the RP0001 to RZ0001, then save and upload.  Mine then went through.  Hope this helps others.

Again, this was just for the account number not matching.  I don't know about the RepID issue, but you may be able to change it the same way.

Thanks!  I just tried it and it worked.  I don't use web access codes for all my clients.  So I'll try the same thing when I upload on Represent a Client.  I'll let you know if it works there.  I really appreciate it.  It's been frustrating.

Glad I could help, I was getting very frustrated too. The helpdesk kept getting me to add in RepID lines to the transmission even though I said that I don't use RepID on this account and I could see the Transmitter Account number above.  So after they said they needed to go off and check again and call me back, I figured I would just try and change that number and voila it worked.  

The Transmitter Account number is the account number you use when you sign in with the Web Access Code.  Leave the MM555555 when you create the file, but before uploading it, open with Notepad and change the Transmitter Account number to be the same as the sign in account number, save and continue with the upload.

Any progress on this? I can amend the XML file in notepad but not sure what/how to enter.

I'll apologize now if I am providing steps not required, but thought it easier to do start to finish.

1. Select T4's process forms

2.Select names and Review, print and select Efile for T4's  (say yes to proceed if you have unsuccessfully tried before) and then send.

3. This will take you to the CRA website. 

4. Select Internet File Transfer

5. Agree and Sign in to CRA 

6. Before you attach the file. Go to your Documents (or wherever the XML file is saved)

7. Right click on the file and select Open With and choose Notepad.

8. Change the TransmitterAccount number to match the number you just used to sign in. (mine was the 5th line down)

9. Select File (top left) and then Save (not save as).

10. Go back to you Quickbooks page and Select File (select the file you just amended and saved)

If all good you will get a green attachment and you can hit Next for your confirmation.

Done

To elaborate further - this is what the top part of my file shows when I open in Notepad (I have blanked my business number) and all I had to change was the RP to RZ - 

<?xml version="1.0" encoding="ISO-8859-1"?>
<Submission xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<T619>
<TransmitterAccountNumber>
<bn15>820000000RP0001</bn15>        This is where I changed the RP to say RZ.   

Hope that makes sense.

Quickbooks Desktop have now added a field "Representative Identifier (RAC)" to their EFile T4 page.  Type in here your RepID and then Submit.  The xml file can then be uploaded through CRA represent a client to submit T4 Return.  I have successfully done this now with three of my clients with no error messages from CRA.  Would have been nice if QBD actually released an update to its users letting us know, I found out by accident whilst trying to find a work around for the problem today!   

That is sneaky, that Rep ID was not there yesterday when I went through those steps above because the MM555555 was still there and now its not.  But at least now everyone should be able to upload their T4's one way or the other.

I am still confused. I represent clients (QBOA) but still can't figure out what I am doing wrong. I have amended this file so often that I am ready to give up. It is up to Intuit to amend their software to comply with the backroom idiots from CRA.

<?xml version="1.0" encoding="UTF-8"?>
<Submission xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<T619>
<sbmt_ref_id>5R89PYFW</sbmt_ref_id>
<TransmitterAccountNumber>
<bn15>999999999RP0001</bn15>
</TransmitterAccountNumber>
<summ_cnt>999999999RP0001</summ_cnt>

I will try to help if I can - 

<?xml version="1.0" encoding="UTF-8"?>
<Submission xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<T619>
<sbmt_ref_id>5R89PYFW</sbmt_ref_id>              Is this your rep ID? if not change it to match 
<TransmitterAccountNumber>                                  I don't use Rep ID so not 100% with this part.
<bn15>999999999RP0001</bn15>                       Is this the account number you use to sign in?  if not
</TransmitterAccountNumber>                                 change it to match, I only needed to change the P to a Z
<summ_cnt>999999999RP0001</summ_cnt>      Do not change this line