lawrenanne1
Level 3
‎October 28, 2024 07:59 PM

Payroll taxes not mapping correctly.

After Sage migration I had 3 company paid tax accounts; merged 2 into the QBO default "Tax" account.  Added a number & changed name to "Company-paid taxes."  When I go to payroll mapping section, I still see "Taxes" but when I click into it, it allows me to choose "7040 Company-paid taxes."  Which then disappears after I save and go to the higher level page.  I've tried closing QBO and going back in, doesn't help.  When payroll is run, a new "Taxes" account is created and that's where taxes go.
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JamesM4
QuickBooks Team
QuickBooks Team
‎October 28, 2024 08:02 PM

Employees & Payroll

Hi there,

 

Welcome back to the Community. It's essential you get the help you need. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be on standby.

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lawrenanne1
Level 3
‎October 28, 2024 08:14 PM

Employees & Payroll

Appreciate the number but I can't call and be on QBO at the same time right now; any suggestion for solution would be welcome.  It occurred to me that the payroll items might need to be changed first, but now I can't find payroll items.  (I'm used to Desktop.)  Any ideas?

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